Privacy Policy

1. Who We Are
Nora’s Light Journal by Abby Bourgeois operates this website and online store (“Services”) using WordPress and WooCommerce. This policy explains how we collect, use, and share your personal information when you visit, shop, or contact us.

2. What We Collect
We collect information that helps us provide and improve our Services, including:

  • Contact details: name, email, phone, billing and shipping addresses
  • Payment info: payment method, order details, and transaction data (processed securely by third-party providers; we don’t store card numbers)
  • Account info: if you create an account, we store your username, password, and preferences
  • Device and usage data: IP address, browser type, and actions on our site (via cookies or analytics)
  • Messages: any information you send through forms, chat, or email

3. How We Use It
We use your information to:

  • Process and ship orders
  • Respond to messages or support requests
  • Improve our website and customer experience
  • Send updates, marketing emails, or offers (you can unsubscribe anytime)
  • Prevent fraud and maintain site security
  • Comply with legal obligations

4. How We Share It
We may share limited personal data with:

  • Service providers (e.g., WooCommerce, payment gateways, shipping carriers, analytics, and email services)
  • Advertising and social media partners (e.g., Google, Meta, TikTok) to show relevant ads
  • Legal or regulatory authorities when required

Some laws may consider this type of sharing “selling” or “targeted advertising.” You can opt out at any time.

5. Your Choices
You can:

  • Turn off cookies in your browser settings
  • Click “Opt Out” on our website to stop targeted advertising
  • Email hello@noraslightjournal.com to access, correct, or delete your data

If your browser sends a Global Privacy Control (GPC) signal, we’ll treat that as a request to opt out of data sharing for that browser and device.

6. Security & Retention
We use technical and organizational safeguards to protect your data. No system is perfectly secure. We keep personal data only as long as needed for business, legal, or tax purposes.

7. Children
Our Services are not for children under 16. We don’t knowingly collect their data.

8. International Transfers
Your data may be processed outside your country. Our partners (like WooCommerce and analytics providers) use approved data protection safeguards for international transfers.

9. Updates
We may update this Privacy Policy from time to time. The latest version will always appear here with the updated date.

10. Contact
Questions or requests: hello@noraslightjournal.com
Nora’s Light Journal by Abby Bourgeois

11. Shipping & Returns

Processing time
Orders are processed within 1-2 business days unless otherwise stated on the product page.

Shipping methods

  • Ornaments and stickers: Shipped via USPS First-Class Mail (letter mail). This method is not trackable and typically arrives in 5–10 business days within the U.S.

  • Journals: Shipped via USPS Ground Advantage or USPS First-Class Package Service, which includes tracking. Typical U.S. delivery time is 2–7 business days. You’ll receive a tracking number by email when your order ships.

Shipping costs
Flat-rate shipping applies at checkout unless otherwise indicated. Upgraded or international shipping options (where available) will show real-time carrier rates.

Refunds
Approved refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected.

Lost or delayed shipments
Flat-rate shipping does not include tracking or insurance. If your order has not arrived after 14 days beyond the expected delivery window, please email product@noraslightjournal.com so we can help evaluate available remedies.